Director of Clinical Programs

Position Status: Full-time/Exempt, 40 hours per week

Reports to: Senior Director of Operations 

Compensation: $95,000 – $110,000 annually DOE

Essential Job Duties and Responsibilities:

Programs + Services:

• Develop, implement and provide oversight of clinical programs to ensure ongoing programmatic effectiveness.
• Responsible for researching, planning, developing, and implementing new programs.
• Attract, develop, motivate, coach, and retain high-performance team members, empowering them to elevate their level of responsibility, and performance.
• Work with staff to develop systems and processes to ensure consistent, high-quality programs and project management.
• Provide leadership in the development of cross-departmental communication and cohesiveness, sustaining culture and supporting staff during organizational growth.
• Facilitate the development and implementation of data collection activities including the measurement and tracking of program(s) processes and outcomes.
• Ensure all required documentation is complete and submitted in an accurate and timely manner, in accordance with agency and regulatory requirements. 
• Ensure the accuracy, substance, and timeliness of program monitoring, reports, schedules, and other relevant work products.
• Ensure agency programs and program records and other documentation are current and in compliance with local, state and federal laws and guidelines. 
• Participate in the annual budget process and regularly monitor program finances to maintain a high level of fiscal responsibility.
• Maintain effective cross-functional communication with team members during all stages of program development to ensure systems and processes are properly applied. 
• Participate in securing program funding by collaborating with the team to complete and submit grant proposals, government applications, and provide key facts to support any other submissions for funding opportunities.
• Assist county partners in curriculum development, facilitation, and piloting with clients.
• Provide resources and support regarding the online CSEC Advocacy course and any outside training opportunities.
• Participate in the planning and implementation of annual and quarterly staff events.
• Build and maintain relationships with partner organizations.
• Functions as the Saving Innocence liaison with county and community partners and represents the agency at county meetings. 
• Ensure clarity and contract compliance with Contract Administrators.
• Participate in state and local CSEC Action Teams.

Team Management + Development:

• Provide direct supervision for the Assistant Director of Clinical Programs, Program Manager(s), Program Coordinator, and Clinical Supervisor and Trainer.
• Provide oversight and guidance for Case Managers, Survivor Advocates, Parent Advocates, Crisis Responders, and MSW Interns as needed, available 24-7 to problem-solve client crises with Case Managers and Survivor/Parent Advocates.
• Provides support regarding clinical questions and risk management.
• Develop and implement a system to evaluate the skill, experience, and professional development needs of program staff.
• Implement a professional development program to address and properly document employee experience and skill gaps.
• Instill a sense of accountability among team members by modeling quality first mindset for individual and organizational performance.
• Support recruiting, hiring, training and orientation of all program staff.
• Effectively identify and resolve staffing challenges and conflicts.
• Facilitate and lead regular program staff meetings and other collaborative team meetings.
• Oversee timecards and expenses, PTO requests, and provide approvals for supervisees. 
• Conduct annual performance evaluations for supervisees.

Assessment + Evaluation:

• Works with the program staff to monitor the quality of service and program effectiveness through an annual evaluation and analysis of programs to create a detailed summary report for review. Data collected will be utilized and applied to the strategic plan outlining organizational long-term and short-term goals and objectives.
• Develop research programs to clearly communicate and utilize outcome measures by working with local universities on research about CSEC.

Agency-Wide Leadership:

• Work with the leadership team to implement strategic and organizational planning initiatives while balancing program priorities with agency-wide priorities.
• Collaborate with other departments on decision-making responsibilities and initiating new goal-setting initiatives.
• Participate in the implementation and enforcement of agency policies.
• Ensure compliance with agency and funder policies and procedures.
• Participate and coordinate agency-wide projects within the leadership team.
• Update and review written materials released (i.e newsletter, social media, training) to the public to ensure that program information properly and accurately reflects the programs and services rendered.
• Creates, consults, and provides content with appropriate language for social media posts and communications for grants, partners, and other funders. 
• Performs other duties as assigned. 

Requirements:

• Education:
  • Master’s degree in Social Work (MSW), Licensure: Master Social Work (LCSW)  required, or
  • Master’s degree in a human services field, Licensure: Licensed Marriage and Family Therapist (LMFT) and 3 years of program experience, required.
• Minimum three (3) years of experience in clinical supervision and program management.
• Minimum three (3) years of experience working with clients in crisis.
• Minimum five (5) years of experience working with at-risk youth, commercially exploited children and adults or victims of sexual assault.
• Experience working with youth in foster care and collaborating with a Foster Family Agency to ensure a successful family joining process.
• Strong supervisory experience with a proven record of leading staff to achieve intended program and organizational outcomes.
• Show initiative in resolving issues/challenges proactively and identifying opportunities for improvement and accountability. 
• Solid understanding of budgeting, resourcing, and performance evaluation procedures.
• Own a registered and insured vehicle with a valid California driver’s license.
• Completion of a TB test to ensure the safety and well-being of clients and staff. 
• Ability to work evenings, weekends and holidays, as needed.

Preferred Knowledge, Abilities, + Skills:

• Excellent knowledge of standards (e.g. ISO) and regulations for the clinical field.
• Experience in, and understanding of, county agencies such as law enforcement, DCFS, and the Probation Department.
• Experience with legal, medical, housing, educational, employment, and social service agencies and resources in the community which may be of use to clients. 
• Knowledge of clinical assessment techniques and evidence-informed practice guidelines.
• Knowledge of principles, methods, and practices of effective supervision.
• Knowledge of quality assurance and outcome measurements, data collection methods, and evaluation concepts. 
• Knowledge of contract administration and grant funding.
• Knowledge of Quality Improvement disciplines and experience with process improvement tools, including but limited to, computer applications.
• Must have excellent organizational and time management skills. Ability to manage and prioritize various and differing projects, as well as work effectively toward numerous deadlines.
• Must be able to build strong relationships with all levels of individuals within various agencies, internal staff, advocates, community partners, and other stakeholders.
• Maintain a working knowledge of domestic violence, sexual assault, trafficking, and child abuse laws and reporting responsibilities and file abuse reports, as needed. 

• Bilingual is a plus.