Operations Associate

The Operations Associate supports the Office Manager in the coordination of office operations and activities, maintaining confidentiality and security in the office, maintaining a positive and productive work environment, and completing assignments and projects as directed by the office manager. This position is responsible for, included but not limited to, answering phones and greeting visitors, scheduling appointments and meetings, data entry and record keeping, filing, organizing and maintaining office files, performing general administrative tasks such as photocopying, faxing and printing, preparing reports, presentations and other documents, assisting with project coordination and management, handling mail and deliveries, providing support to other departments and personnel, performing basic office maintenance tasks such as ordering supplies and equipment, and other tasks as assigned by supervisor. Additional duties to support Operations as needed in the areas of: Inventories for donations, ecommerce, general IT support, programs and client resources. 

 

Position Status: Full-Time, 40 hours per week

Reports to: Office Manager

Compensation range: $24.50 – $26.50 per hour (Approximately $50,960 – $55,120 annually when working 40 hours per week)

Location: On Site – required to be in the Glendale, CA office 5 times per week, with potential for Hybrid schedule (1-2 days remote)

 

About Saving Innocence:

 

We support and empower children and adults impacted by human trafficking by disrupting cycles of abuse and confronting exploitation through strategic partnerships and trauma-responsive education, advocacy, and systems of care. We are a passionate team with a culture centered around values that prioritize the well-being and empowerment of our team members. We foster a supportive environment where self-care is prioritized, providing resources and initiatives to maintain a healthy work-life balance. Empowerment is woven into the fabric of our organization by nurturing leadership, celebrating achievements, and offering development opportunities. Collaboration is key to our success, as we believe in harnessing our team members’ collective talents and expertise. We emphasize the importance of relational connections, building trust, and camaraderie to create a positive and inclusive workplace community. Through these guiding principles, we strive to create an environment where everyone feels valued, supported, and inspired to reach their full potential! Check www.savinginnocence.org for more information about the organization.

 

Ideal Candidate:

The ideal candidate for the Operations Associate is a detail-oriented and proactive individual who embodies our core values of collaboration, empowerment, and self-care. They will have an organized outlook and be highly adaptable. In this role, they will be responsible for supporting office operations, administrative tasks, and inventory management, ensuring smooth day-to-day functions and effective support for staff and clients.

The Office/Administrative Support excels in administrative coordination, inventory management, and customer service, prioritizing efficient office operations and timely support for internal teams. With a strategic mindset, they maintain organized records and manage office logistics while aligning with the broader objective of supporting survivors and the organization’s mission. Strong communication skills enable them to interact professionally with clients, donors, and team members, while their commitment to accuracy ensures seamless office and inventory management.

The ability to multitask and a commitment to maintaining a well-organized and supportive environment are crucial in helping us champion a world where survivors of human trafficking are empowered to live their lives with hope, dignity, and justice. This candidate brings strong organizational skills, problem-solving abilities, and a collaborative spirit to their role. Their attention to detail, time management, and technical proficiency make them an essential asset to the organization’s mission.

Essential Job Duties and Responsibilities:

 

Office/Administrative Support 

• Manage the info inbox, respond to incoming emails and redirect appropriately.
• Answer the office phone and redirect calls/texts appropriately and timely.
• Stay-up-to-date with directory and agency announcements to better assist callers.
• Maintain excellent phone etiquette when answering the office phone.
• Travel to off-site mailbox 2-3 times a week (for specific weeks, this frequency may increase).
• Manage, sort, and distribute all mail arriving at the office and picked up from the off-site mailbox in a timely manner. 
• Manage Ring security camera and answer to visitors with appointments only. 
• Purchase, receive, stock, inventory, and distribute office supplies and equipment.
• Disinfect the office to meet the standards set by Los Angeles County.
• Regular upkeep of the interior and exterior of the office space. This includes a routine of taking out the trash, recyclables, dishes, and sweeping.
• Carry out necessary tasks to assist the office and the team.
• Support with managing office space reservations.
• Support with managing the monthly budget for office supplies. 
• Support in the collaboration and execution of events for clients and staff when necessary.
• Assist Office Manager with IT tasks and projects as needed.
• Supervise and collaborate with the Volunteer Program team in-person to complete facilities assignments.
• Manage order fulfillment of Shopify ECommerce platform and provide customer service through email and phone communication in a timely manner in regards to orders. 
• Other duties as assigned.

 

 

Inventory Management

• Manage the intake, stock, inventory, and distribution of incoming donations and client goods, and make available to the Direct Services Team.
• Assist in coordinating deliveries and staff pick-ups of client needs and celebration goods.

• Collaborate with staff to keep the Direct Services team well-informed of available inventory, and keep distribution records current.
• Assist youth in gathering goods and necessities at the office under approval of Direct Services staff.
• Manage and maintain records of in-kind incoming donations and donor information. 
• Maintain strict confidentiality of client information and records.
• Maintain inventory and records of the Hope Dealer merchandise.
• Maintain office supply & equipment inventory.
• Maintain client resource inventories as needed.
• Update, track and communicate ECommerce inventory needs including, but not limited to, posting and drafting descriptions of inventory
• Provide accurate monthly counts of merchandise and updates to Accounting team as needed .
• Support with placing orders to replenish E-Commerce supplies as needed.
• Support team with implementing efficient operational protocol and systems for the E-commerce store.
• Other duties as assigned.  

Requirements:

• Bachelor’s degree preferred or equivalent combination of education and experience:
  • AA/Certificate with at least 1 year of work experience or,
  • At least 2 years of relevant work experience
• 0 to 2 years of work experience
  • Work experience can consist of customer service and support, inventory, events, and phone and email management.
• Flexibility to be available as the E-Commerce store and orders need attention
• Knowledge of office systems and procedures
• Excellent time management skills and ability to multitask
• Attention to detail and problem solving
• Experienced with Google Workspace (Google Drive, Sheets, Docs, etc.)
• Ability to lift up to 50lbs (ie donation boxes/bins)
• Reliable means of transportation

Preferred Knowledge, Abilities and Skills:

• Experience volunteering or working at a non-profit in an administrative capacity. 
• Experience working with donors and volunteers.
• Excellent written and verbal communication skills.
• Strong organizational and planning skills.
• Ability to work independently and collaboratively with the team.
• Ability to work in a fast-paced and growing environment in a shared office space.

 

Additional Requirements:

• Ability to effectively work on Mac computers, required.
• Ability to pass a thorough background check process.  

Please submit your resume with a thoughtful cover letter to include why you want to join the Saving Innocence team. The cover letter is required to help us get to know you better and understand your interest in working at Saving Innocence and how we can support your career goals. Submissions without a cover letter will not be considered until it is received.

BENEFITS

 

We care about our employees and we show it through the benefits we offer. Check them out!

 

• Paid Vacation: 10 days of paid vacation to be accrued at a rate of 3.34 hours per pay period.  Vacation time will accrue beginning on the first day of employment, for use after the first 90 days. Vacation benefits increase after one year of full time employment to 5 hours per pay period and 6.67 hours per pay period after two years of full time employment, until a maximum of 20 days of paid vacation is accrued annually. 

 

• Paid Sick Leave: 6 days of Paid Sick Leave per calendar year

 

• Holiday Pay: (10 days annually observed as follows) New Year’s Day, MLK Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, Christmas Eve, Christmas Day

 

• Health Insurance: Health insurance coverage meeting ACA requirements with 90% of your coverage paid for by Saving Innocence; this will be available on the first day of the month following 60 days of full-time employment. SI also offers employer sponsored voluntary dental & vision plans.

 

• Retirement: Saving Innocence offers a 401(k) match of 100% of the employee’s 401(k) contributions up to 3% of their annual gross compensation.  This means that for every $1, Saving Innocence will match $1 to your account up to 3% of the eligible pay.  Vesting is immediate for employee deferrals.  Employer contributions are subject to a 5-year vesting schedule.  Employees are eligible to join the plan after 3 months of employment. 

 

• Maternity/Paternity Leave Wage Replacement: up to 8 weeks, coordinating with EDD

 

Additional Benefits:

• • Monthly Childcare Reimbursement: up to $200
  • Cell Phone or Reimbursement: Company iPhone to be used for all business-related communication during employment or monthly reimbursement of up to $25, for use of your personal cell phone
  • Internet Reimbursement: up to $25, monthly
  • Counseling Benefit: Up to 4 hours per month of paid time while attending counseling (voluntary) and up to 50% reimbursement of counseling fees
  • Jury Duty: 5 paid working days, annually, if called to Jury Duty
  • Laptop: Company laptop to be used for all required work during employment
  • Mileage Reimbursement: for all required miles traveled in your personal vehicle

• Saving Innocence/Hope Dealer Merchandise

• Quarterly Team Days for teambuilding and fun

• The opportunity to work with a passionate and caring team AND MORE!